About the Contact Center, RPO & BPO Industry in the Dominican Republic
Save up to 50% on costs by outsourcing your call center services to the Dominican Republic
Why do companies outsource call center operations to the Dominican Republic?
Labor Pool
- Large English-speaking talent pool
- Cheaper labor costs
- Excellent government support for job creation
- Vast outbound and inbound expertise, including customer care, healthcare, and financial services.
Business Climate
- As part of the developed world, it has a strong business climate
- Great understanding of the US culture
- Many speak English as a native or first language
- The call center industry is the second largest in growth next to tourism
Infrastructure
- Affordable high-speed internet access
- Rated #1 for transport infrastructure in Latin America
- Excellent telecommunications infrastructure designed for handling busy call centers
- Top-rated security infrastructure to protect clients’ information
Country
- Stable and supportive government without political unrest
- Low cost and high standard of living
- Comfortable time zone, sharing the same as the eastern US
- Easy access from the United States with only a 2-3 hour flight from the east coast